Support
Need help with TransferTrack, found a bug, or want to report a safety issue? Email support@transfertrack.org.
Include the email address on your account, the device you are using, and a short description of what happened. Please do not send passwords, Social Security numbers, government IDs, or payment card numbers.
Click the links below to jump to each section:
1. Contact support
For account access, onboarding, transfer planning, scholarships, Advisor, settings, or general app questions, email support@transfertrack.org.
2. Safety and community reports
You can report or block community content in the app. If you cannot access the app or need to escalate a safety, abuse, copyright, or legal concern, email support@transfertrack.org.
3. Subscriptions
TransferTrack Pro subscriptions are billed through Apple. You can manage, cancel, or request billing help from your Apple account subscription settings. Restore Purchases is available in the app from the paywall and settings.
4. Account and data deletion
You can delete your account in the app from Settings. If you cannot access the app, see Account and Data Deletion or email support@transfertrack.org.
5. Legal pages
Review the Privacy Policy, Terms of Service, Community Guidelines, and Advisor AI Policy.